For Accommodation 3 days cancellation policy applies, in case of refundable rate booking. Please check the confirmation e-mail from your booking site (booking.com, hostelworld.com etc.) for details. All reservations made on our website are non-refundable. No refunds after check-in. Non-refundable rate bookings are subject to 100% penalty in case of cancellation or no-show.
For single day divers and dive students, a deposit of 50% per person minimum is required to secure your reservation.
For multi-day packages, a deposit of 25% or a $100 minimum is required to secure your reservations.
All divers are required to complete an online reservation form found on our website and pay a deposit using the reservation app.
When your reservation form is received, you will be notified via email with a confirmation and an estimate of your total costs to dive with us. Without a deposit, we cannot guarantee your reservation. You can use all major credit cards to make a payment.
For stay and dive packages and/or courses we offer free dorm accommodation in our basic dorms in the value of max. 10 USD per night. In case of a reservation made at a higher rate, or for a higher category dorm or private room, we deduct the promotional value (10 USD per diving day) from the full balance, even if the basic dorm price is actually higher or lower due to seasonal or promotional special pricing.
The “free dorm promotion” means that we deduct the 10 USD promotional value per night from the full price of the dive packages or diving courses. This promotion does not apply in peak season between the 15th of December and 15th of January and during special events such as Carnaval, Ironman, Triathlon World Cup, etc.
We make your safety our highest priority
Prior to all diving activities and courses with us you will be required to read and complete a medical questionnaire which will identify any pre-existing condition which may affect your safety while diving.
To see a copy of this medical questionnaire, please click here.
A positive response to any of the questions in the form would mean that you must seek to obtain a written/signed medical clearance from a physician prior to engaging in in-water activities.
A written/signed medical clearance from a diving physician is required for the following medical conditions:
- History of heart surgery, heart desease, heart attack or stroke (CVA)
- History of high blood pressure combined with subscription of “Betablockers” to regulate hypertension
- History of lung surgery, pneumothorax or collapsed lung
- Asthma, if client generally carries an emergency inhaler
- History of Epilepsy, convulsions or fainting
- History of Diabetes
- History of diving accident or diving sickness (such as DCS)
All of the above are potentially life threatening medical conditions when scuba diving, therefore we will accept a medical clearance only from a proper diving physician. If you don’t know any, don’t worry, we will advise you different options when you are in Cozumel.
For all other medical situations which would merit a “Yes” answer on the medical questionnaire, a medical clearance from a certified doctor in general will suffice.
These steps are taken with your safety in mind and in an attempt to reduce the risk of injury or death whilst diving.
Please note that Divemaster Academy maintains the right to refuse to allow a guest to dive based on medical or any other reason. Please refer to our refund policy for more information about cancellation and refunds because of medical reasons.
Even in spite of our company’s mission to “Provide the best QUALITY, SAFETY and CUSTOMER SATISFACTION”, occasionally some unexpected events might happen during your holidays. For this reasons we have our Refund & Cancellation Policy. And we are proud to do so. Our policy is open, honest and is not written with small prints. Our aim is to keep our prices at an affordable level for international backpackers and our service level and occupancy high. Our cancellation and refund policy is reflecting this.
We would recommend a separate travel & cancellation insurance from your local insurance company. We also recommend scuba diving insurance such as Divers Alert Network (DAN) www.diversalertnetwork.org or www.daneurope.org You should purchase this before your arrival in Cozumel.
1.1 Refund policy: diving, snorkeling and other excursions
Final payment for scheduled dives and courses is due upon check-in at the dive shop or the hostel. We accept Cash, PayPal*, Visa, and MasterCard via PayPal or direct Chase/Bank of America deposit or wire transfer in advance.
Cancellations more than 30 days prior to Dive/Snorkel/Excursion or Dive Course date: full refund. *
Cancellation 30 to 1 day prior to Dive/Snorkel/Excursion or Dive Course date: 50 % fee is charge.
Deposits for divemaster internship programs are non-refundable.
In case of cancellation of stay and dive packages and courses, we deduct the promotional discount from the price of the dive portion of the package. Accommodation bookings made on our website (using the best available rates available) are final and non-refundable.
Cancellation within 24 hours prior to Dive/Snorkel/Excursion or Dive Course date: No refund
We are not responsible for any dives or courses cancelled by the customer (illness, seasickness, inability to equalize, ear problems, hangovers, etc.)
Cancellations without notice or within 24 hours: No Refund.
Any cancellations made after 3:00 pm the day before the scheduled dive are not eligible for a refund.
Cancellations due to sickness or other medical condition, which prevents client from diving/snorkeling or excursion: We would request a written statement of a doctor, in which case we will do everything possible to reschedule the Dive/Snorkel/Excursion/Course without extra cost based on availability. If rescheduling isn’t possible within holiday’s timeframe, the client shall receive a voucher which will be valid for 1 year. Without written medical documentation no refund or voucher.
Refund voucher for partially used packages with FREE tanks included, will be converted to single tanks prices (used by client), as the FREE tank is a courtesy.
No refund for partially used stay and dive packages, no refund for used nor unused nights from accommodation packages.
Excursions and dive courses can be rescheduled due to “bad” weather.
All dive/snorkel/excursions and courses will commence as scheduled, without further notice from 2tank Dive Hostel. Cancellations by 2tank Dive Hostel due to any reason will result in 100% refund.
Cancellations due to sickness, must be justified in writing by a Medical authority.
Rainy, cloudy and/or windy weather are no valid reasons for cancellation by client, we strictly follow harbour master recommendations on when to cancel a tour or a course. There is no refund after a trip/course has started/divers are on board/on the dive site and the port is closed or the weather is turning bad during the trip. There is no refund for delayed (but conducted) trips or courses because of bad weather if the diver decides not to wait for better conditions or for the port being reopened.
A “No Show” or late show (more than 10 minutes) with or without notice in advance is equivalent to a cancellation without notice.
If a multi-day dive course is rescheduled out of the students holiday timeframe because of bad weather/port is closed, we refund the missed portions of the paid course as it follows:
missed confined water sessions / 20 USD refund per session*
missed open water dives / 35 USD refund per missed dive*
there is no refund for digital or paper books and tuition
In case of bad weather we always complete the full knowledge development part of the course including knowledge reviews, quizzes and the final exam (if applicable), and provide a referral form which can be used and counts towards in the same course level with any independent PADI Instructor or PADI Dive Shop or PADI Dive Resort anywhere in the world, within one year timeframe.
* 6% service fee applies.
1.2 Refund policy: direct online “Stay & Dive” Packages
Divemaster Academy is happy to offer our special room rates directly to the customer as part of our diving package. We are not an agency and offer this as a service, and therefore we cannot be responsible or interact on any complaint, room preference, overbooking and hotel availability. Please address this directly with the hostel/hotel/resort management in question, as they can act immediately.
You may cancel or change your prepaid resort reservation, but you will be charged the cancellation or change fee indicated in the rules and restrictions for that specific resort reservation. We have to follow their policy guidelines. You agree to pay any cancellation or change fees that you incur. In limited cases, some hotels do not permit changes to or cancellations of reservations after they are made, as indicated in the rules and restrictions for the hotel reservation. You agree to abide by the terms and conditions imposed with respect to your prepaid hotel reservations.
For the diving part of this package, above Refund Policy 1.1 applies.
For the hotel/resort part of the package, this Refund Policy 1.2 applies also.
- Cancellations more than30daysprior to arrival date
- full refund. *
- Cancellations 30 – 7daysprior to arrival date
- 20 % fee is charged.
- Cancellations within 7 days prior to arrival date
- All Cancellations within 7 days prior to guest arrival date will have an additional penalty depending on the resort booked (please inquire).
- All cancellations or changes made after checking-in are subject to a 100% penalty.
- All No Shows reservations will have an additional penalty depending on the resort booked (please inquire).
- All Early Departures will have an additional penalty depending on the resort booked (please inquire).
- Cancellation and No Show policies for GROUPS
- All cancellation or room reduction on the number of rooms originally booked have to be in writing and must be received by the Sales Department 30 days before the group arrival date.
- Any cancellation or room reduction less than 30 days before group arrival date will have an additional penalty depending on the resort booked (please inquire).
- Any cancellation (Or No Shows) less than 15 days before group arrival date will have 100% penalty.
* 5% service fee applies.
Hostel/hotel policies can change without prior notice (we obey hostel/hotel policies).
Divemaster Academy will do everything possible to solve any dispute. Please give our team a chance to solve any conflict you have.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
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How we use collected information
Divemaster Academy may collect and use Users personal information for the following purposes:
- To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
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We may use feedback you provide to improve our products and services.
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We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
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Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
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By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
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